LQ's mandate to provide “Ideas for Leadership in Logistics,” is clearly evidenced this issue with articles written by professionals and logisticians from America and Canada who are leading and transforming business by creating new roadmaps and definitions for leadership in this exciting field.
Patsy Bertoia is Managing Director, Customer Service, FedEx Express Canada. Ms. Bertoia is responsible for ensuring that FedEx’s customer contact centres are delivering an exceptional customer experience with every transaction across Canada. She has had extensive experience in implementing new technology within the call centres, including satellite representatives. She is instrumental in implementing best practices that has led FedEx to be recognized as a “Contact Centre Employer of Choice” at Toronto, Montreal and Vancouver. Ms. Bertoia joined FedEx in 1986 and quickly progressed through the organization, becoming managing director in 2003.
David J. Closs, LQ Executive Editor: Dr. Closs is the John H. McConnell Chaired Professor of the Eli Broad College of Business, Department of Marketing and Supply Chain management, Michigan State University. He has consulted with more than 100 of the world's Fortune 500 corporations regarding logistics strategies and systems. He is an active member of Council of Supply Chain Management Professionals.
Jim Davidson, President, iWheels dedicated Logistics, began his career in logistics at the Ford Motor Company in 1963 working in all aspects of logistics for 17 years. Mr. Davidson joined TNT in 1983 and held various management roles including roles in operations, administration and general management for a number of different divisions. He also served as the TNT board member representing North America at their European-based board meetings. He has served on the executive council of the Canadian General Motors Supplier Council as well as Executive Vice President of the ATA Council of Logistics located in Alexandria, Va.
John Ferguson is Chief Marketing Officer, PBB. Mr. Ferguson has held several senior-level sales and marketing positions throughout his 17-year tenure at PBB. He was responsible for spearheading the re-branding of PBB Global Logistics from Peace Bridge Brokerage. He most recently held the position of Vice President, Sales & Marketing. As Chief Marketing Officer, he is responsible for leading PBB’s global marketing and new business development activities, which include PBB’s Sales & Service team. Mr. Ferguson is a Director for the Canadian Manufacturers & Exporters (CME) Board (Ontario Division), the Treasurer for the E.J. Freeland Community YMCA and the incoming President of TMCA.
Terri Ferraro is the Corporate transportation / Operations Manager for Fiskars Brands, Inc., a Madison, WI based consumer products manufacturer. Ms. Ferraro manages all modes of transportation for Fiskars’ North American divisions and is also responsible for implementing Fiskars Transportation Management Systems (TMS), and distribution and warehouse management systems (WMS). Ms. Ferraro has been an active member of the Logistics Industry with memberships in the Council of Supply Chain Management Professionals (formerly CLM), NIT-League and NASSTRAC where she is on the Excecutive Committee and serves as Chairman of the Board of Directors. A graduate of the University of Wisconsin, Ms. Ferraro has an undergraduate degree in Management, and an MBA in Decision Support Systems. She resides in Janesville, WI.
David Griffith is the Vice President, Global Supply Chain Management, BAX Global. Mr. Griffith holds overall responsibility of the Business development, Solution Design, and implementation processes of global supply chain solutions spanning multiple geographic regions. Over the past year and a half, he has been focused on developing strategic global relationships and enhancing the solutions capabilities through close coordination with BAX’s technology group. Mr. Griffith joined the BAX Global Supply Chain Management team in 2001. Prior to BAX, Mr. Griffith served as VP of Global Operations for Speedchain, Inc. and Global Account Executive for Fritz Companies. He worked extensively in the Middle East, Europe, Asia and Mexico on complete logistics and supply chain management solutions.
John Langley Jr., Ph.D., M.B.A. Dr. Langley is Professor of Supply Chain Management and Director of Supply Chain Executive programs at the Georgia Institute of Technology in Atlanta, Georgia. Dr. Langley is a former President of the Council of Logistics Management, and a recipient of the Council’s Distinguished Service Award. In 2004 he was honored as one of the profession’s top five logistics executives at the Richmond Events Logistics and Supply Chain Forum. He received his Ph.D. degree in Business Logistics from Penn State University. Dr. Langley has co-authored several books, including The Management of Business Logistics, a 7th edition textbook published in 2003. He also serves on the Boards of Directors of UTi Worldwide, Inc., Averitt Express, Inc., and Forward Air Corporation. He is also lead author of the annual study on the 3PL industry, the most recent of which is titled 2004 Ninth Annual Study of 3PL Service Providers: Views from the Customers.
Lisa Lisson is Vice President, Sales, Marketing, eCommerce, Supply Chain Services & Corporate Communications, FedEx Canada Ltd. Ms. Lisson is responsible for ensuring that the Canadian region remains competitive and satisfies its customer and revenue goals. She leads and directs all aspects of Canadian sales, marketing, supply chain, electronic commerce and both internal and external corporate communication activities. Ms. Lisson joined FedEx in 1992 as an Associate Marketing Specialist and quickly progressed through the organization, becoming managing director of marketing in 1999. Ms. Lisson obtained a Bachelor of commerce (Honours) from the University of Guelph in 1991.
Mark Morrison is senior Vice President of Business Development at TNT Logistics North America. TNT logistics North America is a business unit of TNT Logistics, which provides a wide range of supply chain logistics services for key market sectors. TNT Logistics employs more than 37,000 people, who are operating in 36 countries, managing over 70 million square feet of warehouse space. In 2003, TNT Logistics reported sales of 3.735 billion. TNT Logistics is a division of TPG N.V.
Charles (Chuck) Lounsbury is Senior Vice President of Strategy, Marketing and Acquisitons of Ryder System, Inc., a Fortune 500 global transportation and supply chain management solutions company. Mr. Lounsbury joined Ryder in 2000 as Senior Vice President of Global customer Solutions. Prior to joining Ryder, Mr. Lounsbury served as President and Chief Executive Officer of Skyway Freight systems, a broad-based provider of supply chain management and logistics services primarily to the high technology, retail and electronic commerce industries, formerly a division of the Union Pacific Railroad. Before serving Skyway, Mr. Lounsbury was part of Toro’s three-member Office of the President. In that position he was responsible for research and development, manufacturing, purchasing, information technology, customer service systems and international operations. Mr. Lounsbury also directed Leaseway Transportation Corp. (now part of Penske Logistics) as President and Chief Operating Officer. Mr. Lounsbury is the author of numerous articles on marketing and transportation, and his views have been published by numerous trade journals and professional publications including Forbes, Fortune and Business Week. He has served on the faculty of Northwestern University, Stanford University, the University of Wisconsin and Case-Western Reserve University. He serves on the board of Southern Illinois University, Northwestern University, North Texas University and Georgia Tech. Mr. Lounsbury received his undergraduate degree from Southern Illinois University and did his graduate work at the University of Rhode Island.
Dr. John T. (Tom) Mentzer is the Harry J. and Vivienne R. Bruce Chair of Excellence in Business Policy in the Department of Marketing, Logistics and Transportation at the University of Tennessee. He has written more than 160 papers and articles, and five books. His research has focused on the contribution of marketing and logistics to customer satisfaction and strategic advantage; the application of computer decision models to marketing, logistics, and forecasting; and the management of the sales forecasting function. He serves on the editorial review boards of five journals and as occasional reviewer for six others. He presently serves on the Executive Committee and is Immediate Past President of the Council of Logistics Management. He was formerly President of the Academy of Marketing Science and is a Distinguished Fellow of the Academy of Marketing Science. He has served as a consultant for over seventy corporations and government agencies, is on the boards of directors of several corporations, and previously worked for General Motors Corporation.
Jeff Moore is Managing Director of Lakeside Logistics Inc. headquartered in Oakville, Ontario, Canada. Mr. Moore, the fourth generation in the industry, carries on his family’s tradition of leadership and innovation in transportation. In partnership with Chris Magill, Mr. Moore started Lakeside Logistics in 1986. The company is a multi-service supply chain and transportation management company specializing in cross border logistics services. From the start, technology has been their platform for developing client services. Mr. Moore holds a Bachelor Degree in Business Administration from the University of New Brunswick and the P. Log designation from the Canadian Professional Logistics Institute.
Christopher D. Norek, Ph.D. is a founding Senior Partner with Chain Connectors, Inc., an Atlanta-based supply chain consulting firm specializing in strategy, technology, transportation operations, returns management and supply chain training. He has been in the logistics field for over 15 years both in industry with Accenture, Kimberly-Clark, Apple computer, and CSC as well as a professor at both Auburn University and the University of Tennessee. Mr. Norek has consulted for firms including SAP, amazon.com, Accenture, Office Depot, Cingular Wireless, The Sports Authority, Party City, and Aramark Uniform Services. He has been active in publishing for journals in the field and speaking for many organizations and university executive development programs including the Council of Logistics Management, NASSTRAC, Georgia institute of Technology, University of Tennessee, University of North Florida, and University of Louisville. He holds logistics degrees from Penn State, Tennessee, and Ohio State.
Nicholas Seiersen, B.Sc.(Hons.), M.B.A., LQ Executive Editor: Mr. Seiersen is a Senior Manager with BearingPoint, based in Toronto, Canada. He specializes in Supply Chain consulting, with particular attention to Strategic Sourcing and Supply Chain Planning & Operations. Mr. Seiersen is the Canadian lead for Supply Chain at BearingPoint. Mr. Seiersen holds a B.Sc. (hons.) in Biochemistry and an M.B.A. in Industrial Management. He teaches executive development courses at top Universities in Europe and North America. He has written for numerous publications in North America and Europe on ePurchasing, Logistics, Supply Chain Management and Cost-to-serve. He is the past President of the Toronto Roundtable of the Council of Logistics Management, Vice President of French Logistics association ASLOG, member of European Logistics Association Business Management Committee.
Oliver Silver is Director of Customer Retention and Marketing for Ryder Canada. He has worked in the transportation and logistics industry for his entire career. He first joined Ryder in the U.K holding progressive positions in sales, operations and general management. In 1981, he joined Ryder Canada and held various General Manager positions as well as senior national positions in marketing, sales, pricing, asset management and customer retention. Mr. Silver holds a B.Sc from Leeds University, is a P.Log member, and is frequently published in industry publications.
Bob Stoffel is Senior Vice President, UPS Supply Chain Group. As senior vice president for the Supply Chain Group, Mr. Stoffel directs the non-package companies of UPS. These include UPS Supply Chain Solutions, the logistics and global freight subsidiary; UPS Capital Corporation, the company’s financial arm; UPS Consulting, and UPS Mail Innovations – all of which were created to help customers synchronize the three flows of global commerce. Mr. Stoffel also is a member of the UPS Management committee, which oversees the day-to-day management of the company. Mr. Stoffel joined UPS in 1975 as a part-time loader while earning a bachelor’s degree in business management from the University of Illinois. During his UPS career, he has held a number of senior management positions. He has served as both operations manager and industrial engineering manager in five different UPS operating districts and regions. Mr. Stoffel also has worked in UPS’s corporate research and development and marketing functions, where he was responsible for a new product development and a major UPS acquisition. Mr. Stoffel previously held the positions of vice president of UPS’s Quality function and UPS transportation process manager. He also served as senior vice president and COO of the UPS Logistics Group’s Service Parts Logistics.